1. Do I have to donate?

    It's not compulsory but your donation could help WWF protect the 17 Endangered Emoji and many other species from extinction.

  2. How do I unsubscribe?

    To unsubscribe tweet 'Unsubscribe' to @WWF. Click here to send this tweet.

  3. I'm on a desktop computer, how do I create an emoji?

    For Apple Mac, simply click the twitter tweet box then press alt-cmd-t. You will be shown a menu. The emoji are second from bottom. The Endangered Emoji are in the Nature section. Alternatively, you can copy and paste them from websites such as getemoji.com or megaemoji.com. To access the emoji keyboard in Windows, right-click on the taskbar and choose “Touch Keyboard” inside the Toolbars section. A new icon will appear in your system tray in the bottom-right, which looks like a keyboard. Click this and the onscreen keyboard will appear. Click the emoji smiley face icon for the emoji keyboard.

  4. I'm on mobile, how do I create an emoji?

    If you're using iOS, go to settings>general>keyboard>add a new keyboard>select the 'emoji' keyboard from the list. Then when using Twitter, press the globe icon at the bottom of the screen. The symbols should appear. Then simply choose the Endangered Emoji animal symbols. Windows Phone 8 includes colour emoji support, and emoji built into the standard keyboard. When the standard keyboard is showing, tap the smiley/emoji button in the bottom-left to enable the emoji keyboard. Scroll down to find the Endangered Emoji animal symbols. If you're using an Android device, click here for advice: http://mashable.com/2014/06/18/emoji-on-android/

  5. I didn't sign up for this.

    If you didn't mean to sign up and help WWF save Endangered Emoji, then please see this video to see what the campaign is about: http://endangeredemoji.com/instructions. Alternatively, you can unsubscribe by tweeting: 'Unsubscribe' to @WWF.

  6. Where does my money go?

    Your money will be go towards helping WWF's wider work where the need is greatest.

  7. How can I donate more?

    You can donate more by amending the amount in your optional donation. To do this, you can either add a pack using the options when you receive your emoji summary, or amend the suggested amount with the arrows. Alternatively, you can find other ways of donating at http://panda.org/donate

  8. My payment failed, what happens now?

    Please try again, tweet us @WWF or get in touch through http://getsatisfaction.com/wwf

  9. How can I find out more about the campaign?

    You can find out more about the campaign here: http://endangeredemoji.com

  10. Can I download a tax receipt?

    WWF International cannot provide registered tax receipts to US, Canadian or Australian residents. To make a tax-receiptable donation, please go to wwf.org and locate the WWF office in your country of residence.

  11. Who can I talk to with questions about EE?

    Please send a message through http://getsatisfaction.com/wwf

  12. I'm a journalist, can I interview someone about the project?

    Yes, we'd love to talk about the project. Please send a message through http://getsatisfaction.com/wwf

  13. What's this bill? I haven't signed up for this?

    We're sorry about the misunderstanding. You can opt out by tweeting 'Unsubscribe' to @WWF. If you'd like to join in again, just retweet this: here

  14. My child has been sent a bill without my knowledge, do I have to pay it?

    Any suggested donations we send are purely optional. If you would rather not make a donation then you do not need to take any action.

  15. What about Facebook/WhatsApp/etc

    We love using all social media, but due to the way it works, #endangeredemoji is only possible on Twitter. We're very happy if you want to talk about the 17 endangered emoji on any site though. You can find the list of social media sites where WWF are here: http://wwf.panda.org/how_you_can_help/

  16. Why have you chosen those species to represent the emoji?

    The list of species chosen are all classified as 'Endangered' on the IUCN Red List and are represented by one of the existing emoji in the Unicode Standard 6.0 document. Due to the way emoji are designed they show the general type of animal rather than specific species – we know the Blue Whale emoji looks a bit purple!

  17. Why are you calling a tortoise a turtle?

    The picture used in Twitter's emoji looks a lot like a tortoise, but in the Unicode Standard it is actually a turtle (1F422 TURTLE if we're being technical). As emoji can look different on different sites and types of device we decided to keep it as a turtle species.

  18. What happens if I use an emoji that is not part of the campaign?

    If you use an emoji that is not part of the campaign, you won’t receive any communication from us and there is no need to.

  19. How do I donate?

    • WWF will tweet an image showing all 17 Endangered Emoji. To take part in the campaign all twitter users need to do is retweet the image.
    • For every Endangered Emoji the user then tweets, WWF will add the local currency equivalent of €0.10 or £0.10 to a voluntary monthly donation.
    • At the end of each month, users will receive a summary of their Endangered Emoji use and can then choose how much to donate.
    • You will be directed to a web page, where you have a variety of methods of online payment, including credit card and Paypal.

  20. If I choose to donate, what currency will I be charged in?

    You can choose to donate in whatever currency you wish.

  21. I follow a different WWF national account (e.g. @WWF_UK), why am I getting a Tweet from the @WWF account?

    Endangered Emoji works by replying from our global account, @WWF, whichever WWF account you’ve retweeted.

  22. I am still having issues or want to contact someone at WWF. What should I do?

    If you're having trouble, please either watch this video, tweet us at @WWF, or contact us here http://getsatisfaction.com/wwf